How a Land Drilling Company Reduced Its Errors and Eliminated Fatalities
“AERO changed how our crews think about error. In the first year our incident rates dropped, and we have had zero serious injuries or fatalities.”
Drill Site Manager
The Challenge:
Our client was experiencing incidents, injuries and occasionally fatalities in their land drilling operations. Root cause analysis suggested that more than 85% of all such incidents were due to human error. Their objective was to introduce Human & Organizational Performance technologies to reduce human error and thereby reduce serious injuries and fatalities to zero.
The Solution:
They engaged Equilibria and Fisher Improvement Technologies (FIT) to implement a leading edge human performance process called Advanced Error Reduction in Organizations (AERO). Starting with the senior leadership team, we conducted a series of leadership workshops and train the trainer courses to equip all employees with knowledge of AERO concepts.
Results Obtained:
Employees started to operate and communicate with a heightened awareness of human & organizational performance concepts. Personal Intervention was used to enable them to identify the traps and triggers that lead to errors, then use human performance tools to reduce error rates by a factor of up to 100. Within the first year, the client is reporting reduced incident rates and is shaping up to have one of their safest years on record with zero serious injuries or fatalities.
Other Error Reduction Case Studies
To control costs, without jeopardizing customer quality, this company integrated Human Performance enhancement processes to reduce human errors.